New: AI Voice Agent — overflow and after-hours calls, answered.Learn more
AGENTIC RESPONSE: <1 SECOND

The AI workforce built
for wholesale distributors

ChainMax brings calls, emails, texts, and web chat into one shared inbox — then AI responds instantly, 24/7.
Prefer a walkthrough? Book a live demo →
CHAINMAX, TODAY: CHANNELS IN ONE QUEUE: CALLS · EMAIL · SMS · CHAT COVERAGE: 24/7 HUMAN APPROVAL ON BOOKINGS: 100% FREE TRIAL: 30 DAYS AGENTIC RESPONSE: <1 SECOND
8 OpenLast activity ⌄
✆
Gina Rossi · SMS
Any 50-gal water heaters in stock? Crew rolls at 7…
New AI handling Done SF Bay – South
now
✆
Tom Baker · SMS
Your order (WC-2048) is ready for pickup…
4h
💬
Rob Ellis · Chat
I'm looping in a member of our team…
4h
ChainMax AI working…
Checking stock — SF Bay – South
14 in stock · will-call opens 7:00 AM
✦ AI DRAFTED THIS REPLY — NOTHING SENDS WITHOUT YOU
Hi Gina — 14× WH-50-NG in stock at SF Bay – South. Will-call opens 7 AM. Want me to stage 2 for pickup under your account?
Dismiss
✓
Sent — 0.9s after the text came in2 units staged for 7 AM · logged to Gina's account
WHAT HAPPENS WHEN A TEXT COMES IN — ANSWERED, DRAFTED, HUMAN-APPROVED
The AI layer

AI that does the work.

Not a chatbot bolted onto a website. ChainMax works from your catalog, your stock, and your policies — and a human approves everything that books.
Inbound / 24-7

Answers your phones, texts, and email

Stock checks, pricing, will-call windows — answered in under a second, at 2:47 AM, from live data. Nothing invented, ever. Anything ambiguous escalates to your team with full context.

✆
Incoming call — Rick AlvarezStore line · SF Bay – South · (415) 555-0119
RINGINGAI · LIVE
ChainMax “SF Bay Supply — how can I help?”
Rick “Got 3/4″ copper elbows in stock?”
ChainMax “240 in stock. Will-call opens 7 AM — want me to stage a box?”
✓ Answered in 0.8s · transcript & recording logged
STORE LINE — ANSWERED IN UNDER A SECOND
Execution / Human-approved

Keeps you in the loop

Watch ChainMax extract order sheets, stage will-calls, and draft quotes — pulling your team in the moment judgment is needed. Every order that books passes a human first.

ChainMax AI working…
Reading Priya’s email — extracting line items
40× WH-50-NG matched · priced from your catalog
⚡ ROUTINE REPLY — SENT AUTOMATICALLY
Hi Priya — 40× WH-50-NG @ $633.88. Total $27,510.39 incl. tax & freight, terms Net 45. Quote attached — reply “book it” and a teammate confirms.
⚡ AUTO-SEND: ON FOR ROUTINEBookings wait for a human
✓
Replied automatically — 0.9sOrder sheet extracted · quote attached · logged to the account
ROUTINE = AUTOMATIC · BOOKINGS = HUMAN-APPROVED
New accounts / AI-collected

Credit apps, collected for you

Customers apply online. The AI chases W-9s, resale certificates, and trade references across email and SMS — your credit manager just makes the decision. The AI never approves credit.

New account — Herrera Plumbing & RooterAPPLIED ONLINE · 9:12 PM
✓W-9 received with application
✓Resale certificate AI requested · emailreceived 6:04 AM
✓Trade references (3) 2 of 3 · AI chasing #3 by SMSall 3 received
→ Ready for credit review — a human makes the call
AI COLLECTS · YOUR CREDIT MANAGER DECIDES
The product

The whole desk in one place.

Cut straight from the live product — not mockups. Every channel in one shared inbox. AI is the upgrade, not the paywall.
Internal notes your customer never sees
Reply🔒 Internal note
Heads up — Gina’s crew needs these staged by 7 AM. Bin C-14.
Never sent to the customer
✓ Saved for the team — the customer never sees it
AI on tap — scoped to your workflows
✨ ChainMax AI YOUR WORKFLOWS
Detected 1 line item in this request.
Turn into order sheetDraft a replySummarize
✓ Order sheet added as an internal note
Operations you can read at a glance
FIRST RESPONSE (MEDIAN)<1s
HANDLED END-TO-END BY AI70%
Human approval on everything that sends
✦ AI DRAFTED — WAITING FOR YOU
“40× WH-50-NG @ $633.88 — total $27,510.39, Net 45. Book it?”
✓ Approved by Arnold · sent in 0.4s
Every channel in one queue
CALLS EMAIL SMS CHAT AI · 24/7 HUMANS
Pricing

More orders. Less work.

Every plan starts with a 30-day free trial. Starter is $15 a user for one branch; Growth is $25 a user across every branch — plus the communications you actually use.
Starter · Single location
$15 PER USER / MO

30-day free trial · one location · up to 50 users.

  • Every channel in one inbox
  • Assignments, notes, statuses
  • SLA timers & team permissions
  • Pay-as-you-go communication rates
Start 30-day trial
Growth · Multi-location
$25 PER USER / MO

30-day free trial · every branch, one desk.

  • Everything in Starter
  • Cross-location routing & controls
  • Consolidated reporting
  • 10% lower communication rates
Start 30-day trial
AI Agents · Add-on
From $199/MO · WITH GROWTH & ENTERPRISE

AI that answers, quotes, and books around the clock.

  • Email, SMS & voice agents
  • Catalog-grounded answers
  • Drafted replies & quotes
  • Human handoff, always
Talk to sales
Enterprise
From $1,500/MO · ANNUAL CONTRACTS

Deep integrations, security, dedicated rollout.

  • Custom ERP & EDI integrations
  • SSO / SAML & dedicated environment
  • Custom AI workflows
  • Priority support & negotiated rates
Contact sales
Compare every feature →
Enterprise

Full custom. Built around your stack.

Your ERP, your phone system, your rules — integrated end to end, with the controls your IT team expects.
Custom ERP & EDI integrations

Prophet 21, Epicor Eclipse, NetSuite, SAP — wired into your exact workflow.

SSO / SAML & role-based access

Enterprise identity, granular permissions, full audit trails.

Dedicated environment

Isolated infrastructure with data-residency options.

Custom AI policies & voice

Your pricing rules, escalation paths, and brand voice — enforced on every conversation.

White-glove onboarding

Migration, training, and rollout handled for you.

SLA & priority support

Uptime commitments and a dedicated account team.

AI-TAILORED
Enterprise
Starting at $1,500/mo
Annual billing · volume AI rates

Specifically made for wholesale distributors who need full customization.

Get started

Be there when your customers need you. Every single time.

30-DAY FREE TRIAL · $15 PER USER AFTER · CANCEL ANYTIME